Hello, I’m Alan.

With nearly 20 years in design, I focus on turning complexity into clarity and creating experiences that truly serve people. As a leader, I bring structure to ambiguity, foster collaboration, and empower teams to do their best work.

At RingCentral, I spent 8 years transforming a small design function into a high-performing global team by partnering with executives, mentoring designers, and keeping our work centered on users and business goals. I stay hands-on with design while aligning strategy across product, research, content, and engineering—ensuring every idea is thoughtful, feasible, and impactful.

What drives me is simple: 
helping teams thrive and designing products people not only use, but LOVE.



And if you want to know what others say about me... Scroll Down to the bottom

In the recent years, I …

Improved Analytics Portal Dashboard Achieved a 79% increase in usage adoption and an 87% reduction in complaints

Developed a self-service portal that eliminated 90% of manual work

Significantly reduced support call volume of 1 of the top call drivers by 32%

Unblocked $5M in revenue for Business SMS product

And I also …

  • Lead and grow a global UX team across multiple regions to meet business goals.

  • Recruit top talent and foster a collaborative, high-performing culture.

  • Communicate design ideas effectively to stakeholders and leadership.

  • Establish processes and guidelines to streamline project workflows.

  • Build strong partnerships with Engineering, Product, and Marketing teams.

  • Showcase UX impact through brown bags and presentations.

  • Develop and maintain a design system to boost consistency and speed.

  • Mentor and empower designers to excel in their roles.

  • Promote a #OneTeam mindset to maximize team expertise.

  • Translate requirements and research into IA, user journeys, and prototypes.

  • Define personas and value propositions to align design with business goals.

  • Manage the UX backlog and roadmap for continuous improvement.

  • Improve NPS by addressing user pain points and enhancing experiences.

  • Boost customer satisfaction by improving usability and accessibility.

  • Create and ensure a unified product experience across all platforms and touchpoints.

    And more … here is my resume

Recent Works

Instead of showcasing random projects that may be difficult to understand,
I'd like to start by explaining why and where these projects are coming from.

From Design Team

From Design Team
From Customers

From Customers
From Competitors

From Competitors
From Marketing

From Marketing
From Executives

From Executives

What others say?

  • Alan has completely revamp the culture & atmosphere of the UX team. Hiring Alan is the turning point of the team. Alan raised awareness across the organization about UX. He also fostered a positive environment of product designs.

    - VP of Designs

  • Alan is a great UX design partner to collaborate with at RingCentral. He demonstrates remarkable attention to detail, consistently gathering feedback from customers to enhance usability for our flagship product, vital for scaling up UX design for large enterprise customers. His proactive approach and continuous efforts to refine the user experience are invaluable, making him a pleasure to work with. Alan's great communication skills and commitment to excellence make him an asset to any organization.

    - VP of Engineering

  • Alan brings a wealth of hands-on experience, showcasing his expertise as both a UX and UI designer. His comprehensive knowledge and practical skills were instrumental in navigating the complexities of the company's evolving landscape, and I would recommend him for any design related role he pursues.

    VP - Products

  • Alan spearheaded the admin experience design team, comprising approximately a dozen talented designers located in Belmont, as well as overseas in Xiamen and St. Petersburg. His team managed complex problem sets and customer use cases, overseeing multiple tracks. Alan’s leadership was instrumental in simplifying intricate admin workflows for our apps, making them more user-friendly and efficient.

    - Direct Report

  • Alan truly stands out as a pivotal figure in our organization. He is not only a remarkable product design leader but also an exceptionally people-centric manager. His deep commitment to the growth and well-being of his team cultivated a culture of learning, collaboration, and trust.

    - Direct Report

  • Alan was always the person looking out for everyone on the team. He provided strong design leadership and support to not only his direct reports, but to the entire UX org. His empathy and thoughtfulness did not go unnoticed as he always strived to create a positive team culture. He often would be the first person to call out someone's accomplishments, help someone who was struggling, and be a voice for those who didn't have a seat at the UX leadership table.

    - Peer